This summer, Momentum Instore successfully completed three field roadshows that recognised the dedication and success of its hardworking national installation teams.
In fact, a survey conducted after the events showed that 100 per cent of respondents would like to see future roadshows take place. The majority of people described the events as ‘fantastic’, ‘worthwhile’ and ‘informative’ and nearly half of the attendees (46 per cent) will partake in further training as a result. A fantastic result for Momentum Instore and our clients.
Having taken place in Manchester, Kempton Park and Livingston, the roadshows saw Momentum Instore’s management team visit each location and its installation teams across the UK to reflect on the success of the past year and what the future has to hold.
Each day was divided into six focus hubs that were hosted by a senior manager including Amy Morley, Director of Strategic Operations, Rob Gleave, Managing Director, Lisa Heath, Head of Recruitment, Jon Day, Head of Resource, and Mike Lockey, IT Manager. The aim of these sessions was to congratulate the installation teams, while exploring how previous successes could be translated in 2017 and beyond.
The merchandising hub aimed to inform the installation teams what that particular division of the business entails and, equally, what a merchandising role involves. The key objective was to offer installers extra work in merchandising during quieter times of the year.
The dedicated training hub focused on the extra qualifications that installers can partake in to upskill, meaning that they can go on to deliver an improved client experience. Training discussed included CSCS, painting and decorating, vinyl application, joinery and carpentry, IPAF, SEIRS and SSTS.
The results of a survey given to the installation teams that sought to find out how data capture app InTouch was performing for them while on site formed the basis of the IT hub. The survey was carried out three months before the roadshows and the teams were invited to suggest any developments that would help make their job easier. The IT division worked hard to deliver the new features, unveiling them to the installers during the roadshows. The IT team explained each feature in detail so installers can now take full advantage of them while conducting a site visit.
The resource management centre was hosted by Jon Day, the Head of Resource Management, a team that schedules all store visits and subsequently allocates Momentum Instore’s team of experts. The purpose of the hub was to give installers a greater understanding of the process that team goes through to schedule a project, explain the complexities around this and how each installer can aid the process by clearly communicating their availability. The long term objective being smoother project planning.
Finally, the data collection hub was where Momentum Instore used its app to gather valuable insights to ensure a better understanding of installer requirements, in order to make project planning more straightforward.
A series of presentations also opened and closed each event and included:
• A business update with statistics based around last year’s achievements
• The communication of values, vision and strategy for the year
• A video discussing how installers can deliver client objectives
• An explanation as to how a project is delivered from start to finish
• A big thank you to all the installation teams.
Speaking about the events, Momentum Instore MD Rob Gleave, says: “We are proud to say that this series of roadshows proved to be a great success. They not only helped us to get to know our all-important installation teams and understand their needs that much better, they also ensured that we can stay on track to replicate the tremendous success we have experienced in previous years.
“We always aim to put our employees at the heart of the business, which in turn improves our client service offering. With this investment in our people, we had the perfect opportunity to share our experiences while raising the industry standard.
“We will use our insights from these roadshows to investigate how we can work better for our customers, by always endeavouring to deliver world-class installation projects.”
The installation team at Momentum Instore have a proven track record in working on some of the UK’s most high profile retail installation projects, including a recent survey of 614 branches of high street banking stalwart TSB.